Language Assistance

Meritage Medical Network will cooperate and comply with all contracted health plans in the health plan’s obligation to provide language assistance services to Limited English Proficient (LEP) HMO members in accordance with Title 28, California Code of Regulations, 1300.67.04 and applicable revisions to the Knox Keene Act. Plans are required to provide written translation of certain documents free of charge based on the plan’s determination of the final threshold languages, however Oral interpretation services in any language to our members will continue to be available free of charge. Please call the Health Plans Customer Service phone number on the back of your insurance card, for translation services.

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